Production Manager

CarMax•Fort Myers, FL

12d

About The Position

CarMax, the way your career should be! General Summary: The Service Operations Support Manager in Training is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates. Principle Duties and Responsibilities: Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service. Conduct informal and formal observations of associates Communicate expectations and provide feedback to associates Participate and make recommendations in the screening/hiring and development of associates Maintain key performance measures Learn, participate and execute continuous improvement efforts • Assist with the development and execution of production plans Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system Provide support to sales, business office and purchasing teams when needed Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines Handle customer concerns in a quick, efficient, and friendly manner. Other duties and responsibilities as assigned by the Operations Manager

Requirements

Possess a minimum of 5 years management experience in a complex, fast paced environment
Work through and manage a team to achieve production goals
Read, interpret and transcribe data in order to maintain accurate records
Demonstrate the ability to multi-task
Speak and listen effectively in dealing with customers/associates, both in person and over the phone
Demonstrate above average computer skills with a variety of common and proprietary software

Responsibilities

Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.
Conduct informal and formal observations of associates
Communicate expectations and provide feedback to associates
Participate and make recommendations in the screening/hiring and development of associates
Maintain key performance measures
Learn, participate and execute continuous improvement efforts
Assist with the development and execution of production plans
Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system
Provide support to sales, business office and purchasing teams when needed
Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines
Handle customer concerns in a quick, efficient, and friendly manner.
Other duties and responsibilities as assigned by the Operations Manager