Production Manager

The Copper River Family of Companies • Kansas City, MO

5h • $100,000 - $145,000 • Onsite

About The Position

Coho Integrated Solutions is seeking a Production Manager to oversees day-to-day records operations and production activities at the USCIS National Records Center (NRC) located in Kansas City, Missouri. This role ensures operational efficiency, adherence to procedures, and high levels of customer satisfaction while serving as acting Program Manager when required.

Requirements

• Active Secret clearance
• Bachelor’s degree in program management, business or public administration, operations/quality management, technical management, information systems, engineering, or finance/accounting
• Project Management Professional (PMP) Certification, as certified by the Project Management Institute (PMI) (may substitute for degree)
• Six Sigma Black Belt (or ability to obtain within 180 days of contract award) from ASQ, IASSC, or Council for Six Sigma Certification
• Minimum three (3) years of recent (within the last 5 years) operations, site, production, or project management experience
• Ability to report onsite within hours when requested
• After-hours facility access for emergency file retrieval
• 24x7 availability for emergency response

Responsibilities

• Coordinate daily operational and production activities
• Communicate effectively with Government oversight personnel
• Prepare and update SOPs and operational documentation
• Conduct fact-finding for special projects and Government inquiries
• Deliver written and oral briefings to management officials
• Manage time-sensitive operational issues and high-pressure situations
• Monitor customer satisfaction and service delivery performance
• Develop and implement operational policies, procedures, and training plans
• Act as Program Manager in the PM’s absence

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager