Production Manager

PuroClean Disaster Restoration•Indianapolis, IN

12d•$55,000

About The Position

Manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with the production crew, keeping the General/Operations Manager and Owner updated on all aspects of production. Supervise scheduling, coordination requirements for the job, completing job files and monitoring jobs from start to completion. This is a site-working manager position, and production manager will be leading jobs in the field as needed. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Production Managers take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Requirements

Experience in mitigation industry
Understanding of safety guidelines and ability to manage them
Aptitude with record keeping, recording information and communication
Ability to identify areas of opportunity among teammates, coaching for growth
Strength in team building and establishing lasting relationships with clients and teammates
IICRC Certification in WRT & ASD required

Responsibilities

Managing Customer Satisfaction
Effectively oversee all aspects production, including inventory and ordering of supplies, managing mitigation techs, coordinating maintenance of equipment and production vehicles
Identifying areas for improvement and managing relationships with centers of influence
Coaching and training of technicians, including holding regular safety meetings
Ensure all jobs follow required insurance SLA's
Coordinate on-call schedule
Communicating and managing customer concerns with GM/Owner effectively
Ensure clear communication with office staff, immediate supervisor and fellow technicians