Project Manager

SERVPRO of Madison/Rockcastle/Garrard/Lincoln/Pulaski/Laurel•Richmond, KY

11h•$50,000

About The Position

Join a fast-paced, hands-on environment where your leadership, communication, and project management skills drive our mission: making it “Like it never even happened.” We’re seeking a motivated Production Manager to oversee restoration projects, lead teams, and ensure exceptional customer service from start to finish.

Requirements

At least 1 year of management or supervisory experience
At least 3 years of industry experience
IICRC certifications preferred
Strong communication, organization, and leadership skills
Ability to lift a minimum of 50 lbs. regularly; up to 100 lbs. with assistance
Ability to climb ladders, work at ceiling heights, and operate in tight spaces
Ability to work with/around cleaning agents
Ability to pass a background check (as allowed by law)
High school diploma or GED required
Associate or Bachelor’s degree preferred
Valid driver’s license required

Nice To Haves

IICRC certifications preferred
Associate or Bachelor’s degree preferred

Responsibilities

Ensure accurate scopes of work and prepare estimates using industry-specific software
Negotiate project scope and estimate approvals with customers and clients
Schedule, coordinate, and oversee crews, assets, and subcontractors
Review job site documentation and ensure proper billing and compliance with client requirements
Maintain clear written and verbal communication with customers, teammates, vendors, and insurance representatives
Manage production expenses, including labor, equipment, vehicles, and materials
Other duties as assigned
Lead, coach, and develop restoration team members
Participate in recruiting, hiring, and training new teammates
Manage customer satisfaction and support a positive client experience
Provide priority responses to potential customers as needed