Production Manager

U.S. Legal Support • Houston, TX

10d • Onsite

About The Position

Are you a proactive, detail‑driven leader who thrives in a fast‑paced environment? Join U.S. Legal Support as a Production Manager and play a key role in delivering accurate, timely transcripts and critical work products that keep legal operations moving.

Requirements

• High school diploma or equivalent required; college preferred.
• 4+ years of supervisory or management experience in a high‑volume setting with direct people management.
• Strong communication, organization, and problem‑solving skills. Ability to manage deadlines, team performance, and client expectations.
• Comfort with technology, workflow systems, and managing digital files.

Nice To Haves

• Experience managing teams using KPIs and SLAs.

Responsibilities

• Production Oversight: Oversee and optimize the full production process to ensure timely, cost‑effective delivery of transcripts and related products.
• Cross‑Department Collaboration: Coordinate between Client Support, Status In Progress, Sales, and Billing to maintain smooth operational workflows.
• Exhibit & Inventory Management: Track, organize, and safeguard physical exhibits. Develop and manage document‑security processes.
• Shipping & Logistics: Manage hard‑copy transcript shipping operations to ensure accuracy and timely delivery.
• Team Leadership & Support: Lead, coach, and support production staff while prioritizing workflow and assigning tasks based on business needs.
• Performance Management: Monitor performance, productivity, and quality using KPIs and SLAs; identify areas for efficiency and accuracy improvements.
• Compliance & Information Security: Safeguard sensitive information and maintain compliance with all company policies and data‑security standards.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Parental Leave
• Unlimited PTO (for eligible roles)
• Pet Insurance
• Identity Protection
• Fun company events, team‑building activities, and a collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED