Production Manager I

Guild Mortgage Company • Colleyville, TX

223d

About The Position

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. The Production Manager I plays an important role in the organization by performing a number of activities related to the company's retail operations functions. The role is primarily responsible, under limited to intermittent direction, for ensuring the completeness, accuracy, timeliness, and compliance of loan files by assisting an originator or a team of originators in addition to overseeing less experienced origination support staff, responding to escalated loan-related issues, developing and implementing practices and processes to increase department efficiency, and performing other similar tasks.

Requirements

• High school diploma or equivalent.
• Two to three years total experience as a high performing Loan Officer Assistant.
• Prior experience in lead position preferred.
• Active state-specific NMLS license required.
• Expert-level knowledge of mortgage business, including overall mortgage lending processes and internal controls.
• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required.
• Intermediate math skills.
• Ethical, with a commitment to company values.

Responsibilities

• Review files for adherence to underwriting standards and ensuring completeness of submission.
• Contact borrower and/or mortgage broker to collect necessary documentation and act as a liaison between origination staff, underwriters, and customers.
• Ensure the completeness, accuracy, timeliness and compliance of loan files.
• Monitor the loan pipeline in MyCircle and assign Web Apps to other origination support staff on the originator's team on MyCircle.
• Lead a team tasked with the day-to-day administrative support of an originator; oversee the input and maintenance of MyKey and database system data.
• Train new origination support staff; manage the loan pipeline in MyApps; assign workload among origination support staff and manage work schedules.
• Monitor operational performance/metrics for the department to maximize productivity, efficiency, and compliance levels.
• Build and maintain solid working relationships with realtors with the goal of generating leads, increasing loan production, and providing exemplary customer service.
• Ensure client meetings are regularly set and efficiently held; ensure regular and appropriate status updates are provided to customers throughout loan cycle.
• Provide recommendations for new and revised procedures to increase efficiencies and/or decrease errors.
• Cultivate and maintain a positive department culture that emphasizes teamwork, collaboration, and that openly shares information.
• Respond to escalated issues that cannot be resolved by teammates; assist with complex loans, provide support on scenarios/pre-qualifications when needed.
• Run reports in CRM, provide data and status updates to originator periodically.
• Assist the Sales and Operations team with the overall pipeline by providing overflow capacity from Online App to the Processing Department.
• Oversee achievement of standards, risk management, quality control, and adherence to policy and procedure.
• Stay abreast of industry trends and changing regulations and guidelines related to field of expertise.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• LTD insurance
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED