Production Engineer, Support tooling (Tooling and Frameworks)

Core Weave • New York, NY

33d • $139,000 - $204,000 • Hybrid

About The Position

The Production Engineering team sits at the heart of CoreWeave's reliability efforts. In this role, you'll partner closely with our Support/CX teams to build, operate, and evolve internal tooling that enables a "Direct‑to‑Expert" support model at scale. You'll define and ship AI‑assisted workflows, self‑service diagnostics, and platform integrations that reduce time‑to‑resolution and improve customer experience across our cloud.

Requirements

• 4+ years of software or infrastructure engineering experience building and operating production services.
• Proficiency in Go or Python (or equivalent experience).
• Strong fundamentals in Linux, containers, and Kubernetes; comfortable debugging in distributed systems.
• Experience with observability (metrics/logs/traces) and using data to improve reliability and support outcomes.
• Demonstrated experience with incident management and steady‑state operational excellence (e.g., progressive delivery, testing strategies, error budgets, fault‑tolerant design).
• Comfort collaborating with multiple stakeholders (Support/CX, Product, SRE, and service owners).

Nice To Haves

• Experience integrating or building support/operations tooling (e.g., ticketing/incident systems, status page, knowledge management, chat/alerting integrations).
• Experience automating manual workflows and stitching together productivity platforms.
• Familiarity with AI/ML tooling for retrieval, summarization, or copilot‑style assistance.
• Experience codifying operational practices into Kubernetes controllers, operators, or platform services.

Responsibilities

• Design, build, and own support-facing tools for case triage, intelligent routing, and expert engagement, integrating with incident and change management workflows.
• Develop AI‑powered assistants and automations that accelerate root‑cause discovery, knowledge retrieval, and resolution quality.
• Create and maintain dashboards, alerts, and signals that surface tooling issues early; integrate observability into new tooling to reduce MTTR.
• Build self-service and guided diagnostics that empower Support/CX to resolve common issues and collect high‑quality context for escalations.
• Codify reliability and support practices into services, APIs, and Kubernetes-native controllers/operators where appropriate.
• Partner with engineering leadership and internal stakeholders to prioritize roadmap initiatives, land adoption, and measure business impact.
• Participate in an on‑call rotation for the tooling you own.

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees