Production Coordinator

HEI Hotels and Resorts • West Hollywood, CA

3d • $50 - $50

About The Position

The Sun Rose is an intimate, luxury music venue on the Sunset Strip known for its elevated guest experience and world-class performances. We are seeking a highly organized, detail-oriented Front of House & Artist Hospitality Manager to oversee guest services, artist hospitality, and box office operations. This role is essential to delivering a seamless, high-touch experience for both guests and artists—from soundcheck until the end of each performance.

Pre-Show Setup & Room Readiness - Oversee full room setup prior to each show - Ensure alignment between ticketing, floor plan, guest list and FOH execution - Coordinate with service staff and AV staff to ensure readiness for doors - Ensure the room is set to luxury standards prior to doors Front of House & Guest Experience - Oversee all hostess/guest check-in operations during shows, ensuring a polished and welcoming environment - Manage seating flow, table assignments, and guest accommodations - Uphold venue policies with professionalism - Handle guest lists, comps, VIP check-ins and seating arrangements - Manage Box Office / Front of House Day of show - Serve as point of contact for seating/ticketing issues - Reconcile guest count at end of night - Communicate guest needs/concerns with F&B team Artist Hospitality & Green Room Management - Serve as the primary venue liaison on show days for artist/artist team - Coordinate and execute artist hospitality needs, including green room setup - Support artist teams with drink tickets, parking comps, VIP guests

Requirements

• 3–5+ year's experience in hospitality, live events, or music venues
• Strong understanding of luxury guest service standards
• Experience with ticketing platforms and seating management
• Highly organized with strong attention to detail
• Calm, solutions-oriented, and professional under pressure
• Ability to work nights, weekends, and flexible hours

Responsibilities

• Oversee full room setup prior to each show
• Ensure alignment between ticketing, floor plan, guest list and FOH execution
• Coordinate with service staff and AV staff to ensure readiness for doors
• Ensure the room is set to luxury standards prior to doors
• Oversee all hostess/guest check-in operations during shows, ensuring a polished and welcoming environment
• Manage seating flow, table assignments, and guest accommodations
• Uphold venue policies with professionalism
• Handle guest lists, comps, VIP check-ins and seating arrangements
• Manage Box Office / Front of House Day of show
• Serve as point of contact for seating/ticketing issues
• Reconcile guest count at end of night
• Communicate guest needs/concerns with F&B team
• Serve as the primary venue liaison on show days for artist/artist team
• Coordinate and execute artist hospitality needs, including green room setup
• Support artist teams with drink tickets, parking comps, VIP guests

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees