Production Coordinator

Floor Coverings International•Fresno, CA

5d•$55,000 - $65,000

About The Position

At Floor Coverings International , our unique shop-at-home model lets customers get perfect new floors without ever leaving their home. With over 350,000 satisfied customers and a stellar 4.7-star average rating , we're growing six times faster than our competitors—and we need motivated, service-driven individuals to grow with us. We’re currently hiring Production Coordinators across the country to help deliver top-tier flooring installation experiences that meet and exceed customer expectations. Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

Requirements

15+ years of flooring installation experience
5+ years of customer service experience
3+ years of project management experience
Natural leadership with the ability to manage installers and resolve conflicts
Highly organized and able to juggle multiple projects
Strong communication and problem-solving skills
Independent and self-motivated
Professional and customer-focused demeanor
Willingness to learn and grow in the flooring industry

Responsibilities

Coordinate with sales staff weekly to align on project details and customer expectations
Accurately order products and follow up on deliveries
Schedule installations to match both customer and installer availability
Maintain ongoing communication with customers to ensure transparency and satisfaction
Confirm project scope and compensation with installers
Conduct walk-throughs and collect final payments
Ensure jobs are completed profitably and efficiently
Resolve issues quickly and professionally
Keep the showroom organized and assist with home shows and training
Continuously seek better installers and improve job quality