Production Control Manager

PRIDE Industries • TX

74d • $63,963 - $75,000

About The Position

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position: Production Control Manager. Under minimal supervision, the Production Control Manager supports the administrative support aspects of contract work order service line agreements as well as the completion requirements. This position provides oversight of the Work Control and large admin support team in monitoring, and supporting crucial work order workflow and closure functions, of moderate complexity, to ensure efficient and timely performance execution, requiring the use of judgment and discretion on a regular frequency. Routinely interfaces with PRIDE operations field staff. This position requires a high level of project management skill to support multiple contracts.

Requirements

• Seven or more years of increasingly responsible professional facility management and contracting experience.
• CFM, PMP or equivalent(s) certifications are preferred.
• Knowledge of work order and project management.
• Supervisory skills to hire qualified employees and provide for their professional development.
• Ability to effectively supervise and develop assigned team to meet strategic goals.
• Ability to communicate effectively both orally and in writing.
• Demonstrated leadership, organizational, reasoning, problem solving and analytical skills.
• Human relations skills to build effective relationships with team, customers and public.
• Exceptional customer service skills.
• Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software.
• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation.
• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to establish priorities and solve a wide range of business, operational and strategic management problems.
• Flexibility to respond to changing work priorities and handle numerous projects at the same time.

Responsibilities

• Identifies critical work order flow efforts, monitoring key milestones to provide accurate and timely data to avoid customer penalties.
• Collects, reviews and audits output data to ensure data integrity between PRIDE and customer’s systems.
• Routinely interfaces with customer’s ‘Customer Service Center’ to respond to escalated customer support issues.
• Implements customer support processes to enhance customer satisfaction.
• Creates, monitors, analyzes and evaluates work order KPIs to provide weekly, monthly and quarterly reports to upper management.
• Interprets company policies to workers; knowledge of all Microsoft Office software and able to learn and use institutional software systems.
• Initiates or suggests plans to motivate workers to achieve work goals.
• Researches and develops resources that create timely and efficient workflow.
• Recommends measures to improve workflow methods, quality of product, and working conditions to increase efficiency of department.
• Analyzes and resolves work problems.
• Supervises employees; ensures a competent, motivated team through hiring, training, development, counseling and reviewing the performance of employees.
• Routinely interfaces and advises PRIDE’s facilities operations staff to resolve problems.
• Performs other duties and special projects as assigned.

Benefits

• 401k
• health_insurance
• paid_holidays
• professional_development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees