Production Control and Automation Coordinator

Ball State University-posted 3 days ago
$17 - $18/Yr
Full-time • Entry Level
Onsite • Muncie, IN
1,001-5,000 employees
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If you possess excellent customer service and analytical skills with an eye for detail, then you might want to consider applying to become the next Production Control and Automation Coordinator for Ball State Information Technology Services. The successful applicant will play a central role in coordinating the 180 thousand plus jobs that run to keep the universities computer systems up-to-date. Not to mention the creation and building of those custom jobs which will test your analytical skills! You will also assist with monitoring business critical systems and responding to and taking corrective action in response to system alarms and failures. We are looking forward to meeting you! This job is on site and not available for remote work. May require flex hours during Holidays. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

  • Manage batch processing utilizing the University’s master batch scheduling software (UC4). Construct daily forecasts and meet required deadlines for time-critical applications. Create and maintain maintenance windows allowing for system upgrades and patching of systems and applications. Detect, prevent and minimize disruptions to Banner ERP production processing cycles.
  • Build, review, maintain and update individual jobs, process flows, parameters, conditions, notifications, schedules, and holiday calendars, as well as technical documentation used in the implementation of UC4 automation. Provide quality control in promoting applications from development to production with attention to operational standards. Build, maintain and constantly review the automated alert notifications sent out in the event of job failure and/or success through individually coded custom conditions for each job and process flow step.
  • Perform rerun/restart of jobs within the UC4 production and/or test environments per development and/or end users instructions. Escalate issues and effectively communicate with Database Administrators, System Specialists as well as end user clients; create problem tickets to document any and all failures and subsequent resolutions.
  • Review, configure and test all vendor SFTP sites and associated data files for secure electronic transfers to and from Ball State University’s ERP and supporting systems for successful completion. Provide procedure documentation as required..
  • Utilize the universities’ project management solution to gather, organize and collaborate job/process flow requirements, ensuring efficient and timely turnaround of new and modification requests are met within desired deadlines. Keep the project management system up-to-date with adequate details that accurately reflect the current status of all in-process requests. Meet one-on-one to design/improve the UC4 request interface and provide feedback/guidance, when necessary. Advise and assist end user clients in the proper use of the project management UC4 request interface.
  • Provide functional/technical and automation assistance by responding to inquiries regarding errors, problems and concerns involving job scheduling functions, data processing and various systems within OCC.
  • Meet regularly with members of the Operations Control Center (OCC) data automation team and Information System Services staff to discuss effective and efficient automation techniques, concepts and insights.
  • Utilize basic and intermediate problem determination techniques to monitor, analyze issues and respond to systems and applications across various platforms in accordance with documented problem/escalation procedures and standards and/or security policies. Escalate problems to second and/or third level support to assure timely resolution.
  • Maintain level of technical knowledge consistent with assigned responsibilities; review documentation required for OCC student technicians and be knowledgeable of all aspects of the OCC. Serve as essential personnel.
  • Consult with supervisor, as well as OCC team members, concerning problem areas. Investigate and implement ways to improve systems, processes, and over-all services. Practice awareness and align with departmental and university strategic policies and mission.
  • Support and assist in hardware resolution adhering to OCC policies and procedures. Assist with OCC Technicians, BSU Information Representative (PBX) coverage and ERP checks as necessary.
  • Perform other related duties and special projects as assigned.
  • Maintain regular and predictable attendance.
  • Associate’s degree or equivalent in computer technology, business administration, social science, information technology or related field.
  • At least one year of computer operations experience.
  • Individuals must possess effective time management practices; problem solving skills; ability to manage change, conflict, and provide excellent customer service.
  • Bachelor’s degree in computer technology, business administration, social science, information technology or related field
  • Over three years of advanced computer operations experience; with in-depth knowledge of batch job scheduling utilizing Automic’s UC4 Application Manage
  • Advanced knowledge of the Microsoft Office Suite primarily Word and Excel.
  • Ability to communicate effectively in both written and verbal form; needs to be competent and assume professional accountability for interactions with faculty, staff, and students.
  • Function well in both a team environment and alone with good work ethics.
  • ServiceNow experience.
  • At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year.
  • Plus, our paid parental leave (6 weeks) is there for life's most significant moments.
  • We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family.
  • These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.
  • When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State.
  • We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start.
  • It's just one way we do our part to uplift you.
  • Let's fly together toward a secure and prosperous tomorrow.
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