FNTS Production Control Analyst (11:00pm-7:00am Thursday - Monday)

First National of Nebraska Inc.•Colorado Springs, CO

1d•Onsite

About The Position

FNTS Production Control provides 24 X 7 operational support to a variety of customers in a broad range of industries. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The NOC Analyst role is responsible for technology support for business partners and internal customers. This position plays a critical role in our success, providing support for Mainframe and Cloud Core Systems and the underlying infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

Requirements

Basic knowledge in desktop, server, and network operations
Experience acting in a supporting role in an enterprise class IT operations environment
Demonstrated ability to provide excellent customer service experiences
Must have excellent oral and written communication skill
Knowledge of mainframe, tape management, and batch operations
Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

1 year operational mainframe experience
1 year customer service experience in the Information Technology Industry
1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)
1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
1 year experience in desktop, server, and or network support

Responsibilities

Monitor and submit customer mainframe batch processes
Monitor and report on customer network and/or server outages
Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software
Monitor customer communication via email or phone, escalating where appropriate
Participate in customer bridge calls as needed
Monitor and assist with server patching activities
Incident triage, correlation, and escalation
Create and enhance operational documentation including runbooks, processes and procedures
Identify and recommend improvements that enhance the client experience
Participate in automaton efforts leveraging advanced automation technologies
Complete duties as assigned