Production Client Experience Coordinator

NBCUniversalUniversal City, CA
15h$50,000 - $60,000Onsite

About The Position

NBCUniversal is looking for a Production Client Experience Coordinator to join our Studio Services team in Universal City, California! In this role, you will work primarily with our team of Production Client Experiences in a wide variety of tasks to support productions filming on the Universal Lot.

Requirements

  • 2+ years of production experience
  • Must be willing and able to work on any shift including, overnights, swing or weekends in support of the 24/7 operation

Nice To Haves

  • BA/BS degree strongly preferred
  • Customer service/hospitality experience a plus
  • Excellent computer skills, including but not limited to Microsoft Office, Excel, PowerPoint, ScheduALL
  • Strong interest in production environment, logistics, and/or studio operations
  • Culture carrier, embodying company values
  • Team player and ability to troubleshoot and problem solve

Responsibilities

  • Integral studio representative for all on-lot production clients and office tenants.
  • Collaborate closely with a team of client- focused specialists to deliver best in class/concierge-style service.
  • Handle prospective customer inquiries and provide information on Universal Studios Lot facilities and production services.
  • Prepare deal estimates and coordinate pricing & labor requirements with studio departments.
  • Reserve and schedule stages, backlot areas, and studio facilities.
  • Attend production, office, and tech scouts on behalf of the studio.
  • Maintain a consistent on-set presence to monitor production needs and resolve issues promptly.
  • Arrange logistical matters, including but not limited to parking, drive-ons, security access lists, safety regulations, USH tram route communications, and pertinent neighborhood notifications.
  • Process billing for production and office clients; create Sphere deals, review posted charges, resolve discrepancies, and partner with finance to complete billing requirements.
  • Manage vendor relationships and process invoices for supplies and services.
  • Process maintenance requests for on-lot production facilities (paint, plumbing, electrical, HVAC, janitorial, pest control).
  • Generate and manage work orders for studio departments, ensuring timely execution of services and corresponding billing.
  • Plan and manage production office space allocations, maintaining accurate occupancy/vacancy records.
  • Coordinate office setups and moves in collaboration with Facilities, IT, & Telecom teams, schedule furniture deliveries, removals, and reconfigurations .
  • Maintain databases for ongoing client outreach/inquiries, production history, facilities issues, department files, and archival records.
  • Represent Universal professionally during client interactions, scouts, and on-set visits to reinforce brand reputation.
  • Provide day-to day administrative and logistical support to management.
  • Assist with client outreach to capture relevant content from productions to support marketing/promotions/social media/website usage.
  • Engage with clients at networking events.
  • Assist with special projects, research and initiatives when required.
  • Position involves on-site evenings and weekends as needed.

Benefits

  • This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
  • Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
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