Production Admin
About The Position
Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values— servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun —and guided by three pillars: being the Employer of Choice , Partner of Choice , and Contractor of Choice . We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands. Position Summary: Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations.
Requirements
- Customer service or administrative experience; construction or home services experience a plus
- Proficiency with CRM and service management software (ServiceTitan preferred)
- Proficient in Microsoft Excel.
- Strong organizational skills and ability to manage multiple priorities with attention to detail
- Excellent verbal and written communication skills, with a customer-focused approach
- Problem-solving mindset; adaptable, proactive, and team-oriented
- Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs
- Must be able to communicate effectively via phone, video, and in person
Responsibilities
- Review customer contracts to confirm accuracy of colors, sizes, and job-specific details
- Prepare production documents and instructions for installation crews
- Order materials and coordinate timely delivery to job sites
- Communicate with customers to set expectations, schedule installations, and clarify project requirements
- Partner with leadership to continuously improve service quality standards
- Obtain and process permits from local building departments
- Manage status calls and provide timely customer updates through CRM systems
- Track and document progress of all project phases in service management software
- Develop and share comprehensive project plans with customers and internal staff
- Ensure installation documentation is complete and accurate
- Update invoices and purchasing documents to reflect changes identified during installation
- Monitor production performance, identify inefficiencies, and recommend improvements
- Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
