Production Accounting Specialist III

Wrapbook

122d

About The Position

Wrapbook is seeking a seasoned Production Accounting Specialist. In this client-facing role, you will serve as a production accounting expert supporting customers through onboarding, adoption, and early-stage product use—primarily within our Mid-Market segment, with occasional engagement across Enterprise and SMB clients. You’ll partner directly with film and television customers to guide them through implementation, answer technical and workflow-specific questions, and ensure a smooth launch on Wrapbook’s production accounting platform. You’ll act as the frontline expert for both technical consultation and customer education during onboarding, while also channeling insights and feedback to help inform product and support improvements. This role is ideal for an experienced production accounting professional who thrives in a fast-paced, customer-facing environment and is excited to help scale modern accounting tools for the entertainment industry.

Requirements

• 6+ years of hands-on experience in entertainment payroll, production accounting, or a related operational finance role.
• Familiarity with union and non-union payroll processes, production incentives, and episodic production workflows.
• Experience using or supporting tools like SmartAccounting, PSL, MediaWeb, Cast & Crew, or similar.
• Exceptional communication skills with the ability to explain complex concepts to non-technical users.
• Ability to manage multiple clients, timelines, and competing priorities with calm and clarity.
• Strong documentation, training, and knowledge-sharing mindset.
• Comfortable working independently in a fast-paced, fully remote team environment.

Responsibilities

• Lead onboarding for clients adopting Wrapbook’s production accounting tools, ensuring seamless setup and strong early adoption.
• Deliver expert guidance on payroll configuration, production accounting workflows, and best practices throughout the onboarding lifecycle.
• Act as the primary point of contact for client-side production accounting questions during implementation and early use.
• Run training sessions and technical walkthroughs, clearly articulating both platform functionality and production accounting logic.
• Respond to integration challenges and provide workflow consultation in collaboration with Engineering, Product, and Customer Success.
• Translate common client questions into scalable resources like guides, FAQs, and SOPs.
• Share customer feedback and observed gaps with internal teams to support product iteration and improved client experience.
• Help transition accounts to long-term success and support teams with clean documentation and handoff clarity.

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees