Product Validation Program Manager

Sonos•Boston, MA

5d•$95,000 - $118,400•Hybrid

About The Position

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. Role Summary: At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. The Sonos Product Validation Team accelerates the journey from concept to customer by providing the tools, logistics, expertise, and real-world validation required to release extraordinary products. We rapidly deliver Sonos innovation with real-world confidence. As a Product Validation Program Manager, you’ll help deliver a consistent, high-quality field testing and product validation service to Sonos teams. You’ll plan and run end-to-end Hardware and Software programs with real customers, combining both product telemetry and user feedback to inform product readiness decisions. This is a hybrid role, based in our Boston, MA office. #LI-Hybrid Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

Requirements

Strong organization and attention to detail, ability to manage multiple work streams with deadlines.
Clear written and verbal communications, comfort working cross-functionally.
Comfort working with metrics and dashboards, willingness to learn telemetry concepts and lightweight analysis workflows.
Comfort working with technical partners (Engineering/QA/Release)
~2+ years of relevant industry experience in program management, operations, or QA.

Nice To Haves

Experience with work tracking and documentation tools (Asana, Jira, Confluence or similar).
Familiarity with the software development lifecycle.
Interest in tooling and continuous improvement using automation, templates, and AI-assisted workflows to make the service faster and more consistent.

Responsibilities

Deliver Product Validation programs using standard playbooks - including test pool creation, program plans, communications, dashboards, surveys, and success metrics.
Coordinate tester cohorts and logistics, including onboarding, NDAs and hardware/build/feature access.
Manage build distribution, participant communications and coordinate updates with Product, QA, Engineering, Release, and CX stakeholders.
Partner with Product, Data and Engineering to ensure telemetry is available, and track indicators like engagement, adoption, repeat use, and task success alongside feedback.
Maintain program dashboards and status reporting to surface decision-ready summaries and recommended actions.
Support release decision points by contributing clear confidence assessments and Go/No-Go recommendations.
Drive continuous improvement: keep templates and documentation current, identify and resolve process gaps, and leverage automation and AI-assisted workflows to increase speed, consistency, and quality.

Benefits

Medical, Dental, and Vision Insurance
A 401(k) plan with company matching and immediate vesting
An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
80 hours of sick time upon hire, refreshed annually
Up to 12 paid holidays per calendar year
Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
Company-paid Disability, Life, and AD&D Insurance
Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
Mental health benefits to support your holistic well-being
A generous employee discount program & Sonos Radio HD - on us!