Product UX Designer

Truleo•Greenville, SC

5d•Onsite

About The Position

TRULEO is an Agentic AI platform trusted by over 1,100 agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows, including report writing and generating department intelligence, and helps solve more cases with AI-powered witness interviews and case summarizations. Why Join Us We're on a mission to safeguard community trust in law enforcement by developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission. This role offers the opportunity to shape the user experience of products that directly impact law enforcement agencies and the communities they serve. Reporting to our Director of Product, you'll conduct reverse demos with users, create customer journey maps, and build wireframes that define our product experience. You'll be joining a fast-moving environment where design thinking and user empathy matter — and where your design decisions will shape how thousands of officers interact with our platform every day. This is a full-time, on-site role based in Greenville, SC. About the Role We are seeking a Product Manager with strong product design skills to help shape and execute TRULEO's product strategy with a design-first approach. This person will own the end-to-end design and development of key product areas, conducting reverse demos to gather user feedback, creating customer journey maps to understand workflows, and building wireframes that bring product concepts to life. The ideal candidate is a builder and designer in one — someone who thinks deeply about user experience, can create compelling product designs, and has the product sense to balance user needs with technical constraints and business objectives.

Requirements

3-5 years of product management experience with hands-on product design responsibilities
Strong portfolio demonstrating wireframes, customer journey maps, and shipped products
Proven experience conducting reverse demos and gathering user feedback
Expert at creating customer journey maps and translating insights into wireframes
Proficient in design tools (Figma, Sketch, Adobe XD, or similar)
Strong understanding of interaction design and user research
Excellent communication skills with ability to present and defend design choices
Experience with agile development and working closely with engineering teams
Self-starter who thrives in fast-paced startup environments
Bachelor's degree in design, HCI, computer science, business, or related field
Based in or willing to relocate to Greenville, SC

Responsibilities

Conduct reverse demos with law enforcement users to gather feedback and validate design concepts
Create customer journey maps to understand and optimize the end-to-end user experience
Build wireframes, mockups, and interactive prototypes for new features and product areas
Design intuitive interfaces and establish design patterns for consistency
Iterate on designs based on user feedback, analytics, and usability testing
Define product roadmap for your assigned areas in collaboration with the Director of Product
Write detailed product requirements with embedded design specifications
Partner with engineering throughout development to ensure design integrity
Conduct user research and agency visits to understand real-world workflows
Track product metrics and analyze how design impacts user behavior
Create demo videos, product walkthroughs, and visual assets for launches
Support sales enablement with product demos and presentations
Partner with Account Executives and marketing teams on product messaging
Stay informed on product updates and customer success stories