Product Training Specialist

Merative
76d$77,397 - $116,096

About The Position

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com At Truven by Merative, we deliver end-to-end analytics and data solutions that empower organizations to improve population health, enhance healthcare program performance, and drive smarter decision-making. With over 40 years of deep healthcare analytics expertise, we turn complex data into clear insights that make a real difference. Our mission is simple: help clients improve healthcare quality and access while controlling costs. We do this by delivering market-leading performance improvement solutions grounded in data integrity, empirical evidence, and trusted advisory. At Truven, we’re not just working with healthcare data, we’re changing how the industry uses it to improve lives. Truven is seeking a skilled and passionate Product Training Specialist to support our health analytics and employer decision-making solutions. This role is responsible for developing and delivering high-impact training to both internal teams and external clients, ensuring successful adoption and effective use of our products. The Trainer will play a key role in onboarding, enablement, and ongoing education, while also contributing to product feedback and deployment success.

Requirements

  • Bachelor’s degree in a relevant field such as Education, Instructional Design, Public Health, Healthcare Administration, Business, or a related discipline.
  • 5+ years of proven experience delivering training in healthcare analytics, employer benefits, or related SaaS environments.
  • Strong understanding of healthcare data, employer decision-making processes, and analytics tools.
  • Ability to translate complex concepts into clear, accessible training content.
  • Excellent communication and presentation skills, with experience training both technical and non-technical audiences.
  • Experience with instructional design, e-learning platforms, and training documentation.
  • Familiarity with data visualization, reporting tools, and database concepts.
  • Experience supporting client onboarding, product adoption, or deployment projects is highly relevant.
  • Intermittent travel may be required to client's site.

Nice To Haves

  • Experience with Health Analytics or similar platforms.
  • Background in HR, benefits consulting, or healthcare data analysis.

Responsibilities

  • Design, develop, deliver, and continuously improve engaging training programs for Truven’s tools, databases and services.
  • Facilitate live and virtual training sessions for internal staff, clients, and partners, with a focus on data visualization, dashboard creation, report generation, and other products/tools that Truven’s provides to customers.
  • Customize training content to meet the needs of different roles / user groups.
  • Collaborate with Product, Sales, and Support teams to align training with product capabilities, client needs, and strategic priorities.
  • Develop and maintain a library of training materials, including quick reference guides, e-learning modules, and documentation that reflect product updates and user feedback.
  • Identify opportunities to improve training effectiveness and user experience.
  • Provide follow-up support and resources to reinforce key concepts.
  • Support onboarding efforts for new clients and new users, ensuring smooth transitions, validation of setup, and confident adoption of the tools.
  • Stay current with industry trends, healthcare analytics, and training best practices.
  • Participate in continuous learning and professional development activities.

Benefits

  • Remote first / work from home culture
  • Flexible vacation to help you rest, recharge, and connect with loved ones
  • Paid leave benefits
  • Health, dental, and vision insurance
  • 401k retirement savings plan
  • Infertility benefits
  • Tuition reimbursement
  • Life insurance
  • EAP – and more!
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