Product Training Specialist

Oshkosh Corporation•Appleton, WI

About The Position

At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions. The Product Training Specialist will assist with conducting technical training, content building, and field documentation for Pierce and Oshkosh Airport Product lines. This role will include determination of appropriate training content, necessary service diagnostics, and correct procedural repairs of these product lines. The use of specialized software technology to research, configure, maintain, and update training materials, project documents, and field reports will be required. YOUR IMPACT: These duties are not meant to be all-inclusive and other duties may be assigned.

Requirements

High school diploma or equivalent
Experience in heavy truck operation and maintenance
Ability to travel up to 60%
Technical and mechanical aptitude

Nice To Haves

Experience conducting training to a variety of audiences
Experience with fire apparatus
Associate’s or Bachelor’s degree
Commercial Driver’s License (CDL)
Knowledge and experience with Pierce or Oshkosh Airport Product vehicles
Understanding of Strategy Based Diagnostics

Responsibilities

Lead technical instruction, both presentation based and hands on, to an audience of customers on various vehicle platforms.
Assist in the curriculum development of course content by providing technical support and vehicle knowledge.
Work in conjunction with departments to ensure proper procedures and communications are followed.
Interface with engineering to bring information forward to the customers.
Field questions related to training content
Work with safety teams to promote best practices.
Document effective summaries of training events to provide feedback.
Work cross functionally with other departments of Vocational to maintain certification knowledge.
Assist in training material updates by providing procedural change information necessary to maintain currency of course materials.

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