Product Training Manager, Global Commercial Operations
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About The Position
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. Abbott Point of Care develops, manufactures, and markets critical medical diagnostic and data management products for rapid blood analysis. The i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry's most comprehensive menu of tests in a single, with-patient platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, TBI, and cardiac markers. The Product Training Manager, Global Customer Experience works out of our Princeton, NJ location in the Abbott Point of Care and is part of the Global Commercial Operations team. They will be responsible for planning, developing, and delivering technical support training programs. Responsibilities include conducting technical trainings to onsite and offshore staff, from new hires to ongoing upskills and refreshers, creating and designing a comprehensive and effective Training Curriculum for the tech service team, focusing across capabilities in product knowledge, technical knowledge, and troubleshooting. The role also involves developing on-demand training material based on issues/information from documentation review, managers, customer feedback, Product Quality Assurance, etc., on a global level, and identifying skill gaps or general program gaps, tailoring a plan to ensure continuous improvement, and updating content every 6 months to include new product and troubleshooting information. An ideal candidate for this role will act as a subject matter expert with comprehensive knowledge in the i-STAT product family (e.g., i-STAT 1 and i-STAT Alinity instruments, peripherals, cartridge, software, etc.), including functionality, operation, and troubleshooting. He/she should have strong communication and presentation skills: the ability to engage the audience and communicate complex technical information in a clear and simple way that is easily understood by diverse audiences; strong problem-solving and adaptability: the ability to address trainees' questions and concerns effectively and adapt training methods as needed to ensure comprehension and retention; and is self-motivated to learn new information/skills.
