Product Trainer

Musco Sports Lighting•Des Moines, IA

9d•Onsite

About The Position

Product Trainer Musco's Insane Impact Team has an opening for a Product Trainer at our Des Moines office . If your experience aligns with the qualifications outlined below, we look forward to hearing from you! Full time position Mon Fri and home on weekends except on rare occasions Estimated 40 hours / week Who is Musco: Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide. About Insane Impact: The Team was established in 2015 by Tod Puetz. His unwavering commitment to our craft is infectious. Insane Impact is the nations leading provider of LED screen solutions. What we do is so much more than building screens. Were here to help our partners create unforgettable experiences, elevate events, and drive exceptional results. Were here to help them make an Insane Impact. Team Culture and Partnerships: We offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more! As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships . Stay connected with us! LinkedIn | Facebook | Instagram | YouTube

Requirements

Ability to interact with customers in a comfortable, non-sales environment
Mechanically oriented with the ability to make independent decisions
OSHA 10 certification or ability to obtain
GED or High School Diploma
Driver License, clean driving record, ability to obtain DOT medical card, and a passed background screening
Must be able to lift 50lbs at a time, travel to job sites, and work indoors & outdoors
Basic computer skills
Travel is up to but not limited to 75%

Responsibilities

Travel to customer locations to provide on-site training.
Perform trailer certifications and documentation once trailer has been commissioned.
Conduct an Insane Impact-positive training that includes walking the customer through a 2-4 hour process covering warranty, servicing components, training on software, safety precautions, proper storage and transfer of product, troubleshooting, in-depth product knowledge, marketing opportunities, branding, and final hand-off items.
Assist in securing logistics to deliver the trailer or physically delivering the product in areas within proximity to Des Moines, IA.
Aid in the maintenance and upkeep of our owners guides and manuals within our Max trailer portal.
Offer the warranty documents to our customers while helping them walk through any questions while filling out post-sale materials.
Stay updated on product information including maintaining relationships with our vendors.
Communicate timelines to the customer based on the feedback within our project management system and the operations team.
Accommodate the operations team on an as-needed basis to program, build, or transfer our raw goods during the build process.
Ensure product arrives to customer in a clean, professional fashion including remote cleanings before reaching the final destination.