Product Technology Enablement Specialist, Footwear

Keen Footwear • Portland, OR

457d • $65,000 - $75,000

About The Position

The Product Technology Enablement Specialist at KEEN Footwear is responsible for providing technical support and training to users of product management platforms and other key software systems. This role involves troubleshooting system issues, managing user onboarding, and documenting solutions to enhance user experience and system functionality.

Requirements

• Bachelor's degree in computer science, business, or related field preferred.
• 3 years' experience in systems administration.
• Proficiency with PC and database management programs.
• Prior experience working with a PIM, PLM, and/or DAM system is preferred.
• Prior experience working with Centric PLM preferred.
• Prior experience in footwear, apparel, or other consumer goods management preferred.
• Working knowledge of Microsoft Office Tool Suite.
• Ability to leverage data transformation functions to cleanse and transform data to meet end point requirements.
• Advanced attention to detail.
• Awareness of latest technologies and trends.
• Ability to attend meetings that occur in all time zones, including Europe and Asia.

Nice To Haves

• Experience in footwear, apparel, or other consumer goods management.

Responsibilities

• Onboards and supports users on product technology systems.
• Creates accounts, conducts introductory training, and acts as the primary point of contact for support issues.
• Manages internal and external change requests and incident tickets through Jira.
• Analyzes root cause of technology issues, developing and documenting solutions.
• Supports development process by gathering technology requirements and testing new system functionality.
• Manages relevant projects by collecting requirements, scheduling meetings with key stakeholders, note-taking, tracking deliverables, and providing status updates to cross-functional teams.
• Creates, maintains, and publishes technical documentation for systems and processes.
• Conducts administrative system tasks such as regular checks to maintain data integrity.
• Maintains in and outbound data flows.

Benefits

• Health insurance

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree