Product Technician

Questel • Tunis, NC

4d • Hybrid

About The Position

We are seeking a technically minded professional to join our team as a Technical Implementation Specialist for our flagship IP Management System, Equinox Law Firm+. In this role, you’ll design and implement tailored technical solutions, perform light coding, and configure systems to meet client-specific requirements during onboarding projects. You’ll collaborate in client workshops, ensuring solutions align with business goals, and conduct quality assurance testing to guarantee seamless implementation. You’ll also handle ad hoc configuration tasks for existing clients and contribute to special projects as assigned. This role requires strong problem-solving skills, attention to detail, and a passion for technology-driven solutions.

Requirements

• Bachelor’s degree in computer science, engineering or related field or equivalent work experience required.
• Technically minded individual with experience in technology gained through professional work, academic studies or a combination
• 2+ years experience with software configuration or equivalent technical role desired but not mandatory
• Working knowledge of Microsoft Office Suite including Word, Excel, Powerpoint, Sharepoint, Outlook and similar productivity tools
• Knowledge of computer programming, database structures desired but not mandatory
• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of law firm and corporate personnel
• Exceptional attention to detail, analytical, troubleshooting and problem solving skills
• Articulating complex technical concepts in an understandable way to clients and stakeholders
• Adjusting to new challenges and changes in technology or project requirements swiftly
• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Responsibilities

• Becoming a specialist in our flagship IP Management System, Equinox Law Firm+
• Designing and implementing technical solutions and custom configurations tailored to client requirements as part of an onboarding project, moving a firm from an IPMS onto Equinox Law Firm+
• Being involved in client workshops to ensure successful product solutions are designed and implemented
• Performing quality assurance testing to support the successful implementation of technological solutions
• Working alongside other project team members
• Carrying out ad hoc system configuration tasks for existing clients
• Working on other projects and duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees