Product Sustaining Engineer
About The Position
The primary responsibility of the Product Sustaining Engineer role is to support and maintain existing products throughout their lifecycle, while also assisting in the development of new products. This role works closely with cross-functional teams to address technical challenges, implement design improvements, and ensure product manufacturability, quality and reliability. The role requires strong problem-solving skills, attention to detail, and the ability to communicate effectively with both internal teams and external stakeholders. This role may require travel, as needed, to manufacturing sites to support design transfer activities.
Requirements
- Engineering Degree in either Mechanical, Material, Industrial or related field.
- A minimum of 3 years of relevant experience in product support, sustaining engineering, product design, or related roles.
- Proven experience supporting products throughout their lifecycle by troubleshooting and resolving technical issues and validating the effectiveness of design solutions.
- Proven experience overseeing engineering changes throughout the entire process, including their integration into manufacturing.
- Familiarity with subtractive and additive manufacturing processes, as well as soft goods.
- Background in regulated industries, preferably in the medical device sector.
- Displayed capability in mechanical design.
- Strong analytical and troubleshooting abilities.
- Track record of effectively handling multiple projects or tasks at the same time.
- Proficiency in engineering software and tools (e.g., CAD, FMEA, data analysis).
- Ability to interpret and work with engineering drawings, GD&T, and tolerancing.
- Customer-focused mindset and proactive approach to issue resolution.
- Ability to appropriately prioritize work, with minimal direct supervision.
- Proficiency in preparing clear and comprehensive technical documentation.
Nice To Haves
- Ability to communicate in Spanish is preferred.
Responsibilities
- Provide maintenance and support for existing products by diagnosing and resolving technical issues related to product design, manufacturing, and field performance.
- Lead the development, verification, and implementation of technical solutions for design modifications, manufacturing process changes, and product updates to enhance performance, quality, manufacturability, and reliability.
- Collaborate cross-functionally and provide technical support to manufacturing, suppliers and customer service teams.
- Facilitate the transition of new designs into manufacturing.
- Address component shortages and obsolescence, including qualifying alternative parts and/or materials.
- Maintain up-to-date knowledge and documentation of product specifications, technical drawings, bill of materials and inspection plans throughout the product lifecycle.
- Perform failure analysis on returned products and evaluate customer feedback to identify trends and opportunities for enhancement.
- Collaborate with Quality to support corrective actions, non-conformance investigations, and continuous improvement initiatives.
- Serve as the liaison between R&D and Manufacturing & Operations, facilitating the transfer of product intent and production knowledge.
Benefits
- Competitive Compensation Packages
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with employer matching contribution
- 9 paid holidays
- 13 vacation days, birthday and two (2) volunteer day
- 8 sick days within your first year of employment
- Paid Parental Bonding
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
