Product Support Undercarriage Specialist

HOLT•Irving, TX

About The Position

The Product Support Undercarriage Specialist is responsible for representing the undercarriage management concept and undercarriage sales in a defined geographic territory. This position works with the Product Support sales team, Major Account Representatives, and Service Departments in order to strategically grow the undercarriage business with special projects, recommendations, and opportunity analysis. This position also monitors customer’s equipment undercarriage wear and coordinates repairs at HOLT CAT support facilities and in the field. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self-development.

Requirements

Extensive knowledge of CAT equipment, specifically CAT Undercarriage, including their designs, repair, and maintenance
Knowledge and proficiency with current computer software and related hardware
Ability to operate hand tools and CAT Wear Management System (WMS) tools
Excellent work habits, accuracy, attention to detail, and quality of work
Excellent verbal and written communication skills
Interpersonal skills sufficient to engage with customers, vendors, and peers in order to exchange information, motivate, influence and persuade
Time management skills in order to develop plans for structuring self and other resources, and achievement of goals and work results to attain maximum productivity by establishing deadlines, milestones, tasks,
Critical thinking and problem-solving skills to apply logic and reasoning to identify and prevention to problems the strengths and weaknesses of alternative solutions, conclusions, approaches,
Ability to work independently and as part of a team
Ability to be self-starting, self-motivated, and be a leader
Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble varying size objects
Minimum - High school diploma or equivalent required
1-3 years CAT Equipment experience preferred
Must have a valid driver license
Travel may be required for this position

Responsibilities

Measures, assesses and coordinates undercarriage repairs for a fleet of equipment at multiple locations
Monitors, inspects and evaluates customer’s undercarriage conditions in order to forecast repairs
Coordinates repair schedules with internal and external customers
Creates undercarriage quotes for inspected machines and presents them to internal and external customers
Creates inspection reports and other documentation as necessary
Works as a member of a team to provide Undercarriage Wear Management
Provides services that satisfy customer needs and achieves departmental goals