Product Support Technician

Itac Sa/Ag • Dallas, TX

293d • $22 - $22 • Remote

About The Position

Our client is seeking a Product Support Technician for growing business needs. If you are a software troubleshooter with experience providing helpdesk and technical support via a ticketing system, apply today!

Requirements

• Ability to work productively in a busy remote environment
• Previous experience in a technical support and/or helpdesk position.

Nice To Haves

• Experience with Service Desk Plus

Responsibilities

• Respond to customer inquiries, primarily via email (90%) and occasionally by phone (10%).
• Manage and resolve approximately 25-30 customer tickets daily, ensuring timely and accurate solutions.
• Investigate reported issues, diagnose problems, and implement solutions when possible.
• Escalate complex technical issues to the appropriate technical team for resolution.
• Keep customers informed of the status of their issues throughout the resolution process.
• Collaborate with team members to share updates and improve support processes.

Benefits

• Fully remote work environment
• Full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services