Product Support Technician (Remote)
The Home Depot•Austin, TX
404d•$35,000 - $120,000•Remote
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About The Position
The Product Support Technician is responsible for providing Tier 1 support to end users, managing incoming help requests, and ensuring effective problem resolution. This role involves guiding callers through troubleshooting processes, documenting calls, and escalating issues when necessary. The technician will also participate in training sessions to enhance their skills and contribute to the knowledge database.
