Product Support Specialist

Toro • Broken Arrow, OK

206d • $70,000 - $80,000 • Remote

About The Position

The Technical Product Support for MaxiDrills and Reclamation (Product Support Specialist) is trained to provide technical support, feedback of field information and technical training on American Augers, Warlock Products, and Ditch Witch equipment. Additional responsibilities include: Problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned. Product Support Specialist must demonstrate effective communication skills, group presentation skills and maintain a positive, professional attitude while working in demanding situations.

Requirements

• Must be able to obtain and maintain an active and valid USA passport and driver's license at all times.
• Must be 18+ years old to rent a vehicle in the USA.
• High School Diploma required; plus a minimum of 1-5 years of relevant related experience.
• Prior demonstrated success with appropriate knowledge and skill in demonstrating American Augers, Warlock Products, and/or Ditch Witch products - or relevant industry experience.
• Diagnose mechanical, electrical, and hydraulic problems and determine how to correct them using blueprints, electrical and hydraulic schematics, technical, operations, and service repair manuals, and parts catalogs as necessary.
• Possess intermediate Electrical/Electronic experience, knowledge and skills.
• Demonstrate excellent communication skills.
• Have appropriate correspondence, record keeping and computer/information Technology and enterprising skill sets.
• Maintain a positive, professional attitude while working in demanding situations.
• Self-motivating, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality and having a cordial, cooperative personality.
• Be willing to work overtime or travel on short notice.

Nice To Haves

• Bachelor's degree in marketing, business, engineering or related field is preferred.
• Generator / AC Systems (480V) Experience is helpful.
• HVAC knowledge is helpful, not necessarily required.
• Prior experience in SAP, Microsoft Word, Excel and Power Point preferred.

Responsibilities

• Maintain positive, professional relationships with dealers, customers, and factory personnel.
• Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment's mechanical, hydraulic, electrical, and electronic systems.
• Apply knowledge of mechanical, hydraulic, electrical and electronic systems and understanding of equipment operation to resolve issues.
• Troubleshoot and diagnose problems with equipment.
• Communicate field problems and suggested solutions for resolution.
• Create and maintain records including warranty claims and documenting equipment issues.
• Repair and implement upgrades to equipment.
• Use PC's to develop, distribute, and present technical and training information to groups of people.

Benefits

• Competitive salary ranging from $70,000-$80,000.
• Affordable and top-tier medical/dental/vision plan.
• 401k plan.
• Complimentary use of onsite fitness facility.
• 20 hours of paid time to volunteer in the community.
• Casual corporate environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED