Product Support Specialist

AGCO-posted 3 months ago
$54,797 - $110,000/Yr
Full-time
Bremen, AL
Machinery Manufacturing
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The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.

  • Serve as the primary contact for growers and dealers, handling technical support calls during office hours and on an after-hours rotation.
  • Address installation, in-field operation, breakdown issues, and respond to online ticket inquiries.
  • Act as a crucial liaison by communicating current issues and future product needs to the R&D team.
  • Participate in the go-to-market process for new product launches.
  • Initiate, manage, and execute projects aimed at enhancing customer experience, optimizing internal processes, and improving training programs' effectiveness.
  • Generate and edit essential technical publications, including operator/installation manuals, service bulletins, and knowledge base articles.
  • Lead both introductory and advanced level breakout sessions for dealer training and PTx conferences.
  • Contribute to trade show success through booth setup, tear-down, and staffing.
  • Be responsible for rebuilding and maintaining planters used for shows, testing, and training, including product installation.
  • Assist with and present at Planter Technology Institution events.
  • Compile, analyze, and report on test plot and field data for marketing and research purposes.
  • Bachelor's degree in Agricultural Systems Technology, Agronomy, or equivalent experience (3+ years in Precision Ag support or 5+ years in related product support).
  • Familiarity and hands-on experience in the agriculture industry.
  • Strong writing, editing, and creative expression abilities.
  • Comfortable communicating and presenting to large groups.
  • Strong problem-solving skills and critical thinking.
  • Health care and wellness plans
  • Dental and vision plans
  • Flexible and virtual work options (where available)
  • 401(k) Savings Plan with company match
  • Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
  • Paid holidays and paid time off
  • Health savings and flexible spending accounts
  • Reimbursement for continuing education
  • Life insurance and other supplemental insurance plans
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