Product Support Specialist - South Texas Territory - Remote in Territory
About The Position
This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Southern Texas region and the selected candidate must reside in South Texas - preferably in the Houston area.
Requirements
- Must be located in South Texas - preferably the Houston area
- High school diploma or equivalent
- 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)
- Must have strong interpersonal and communication skills
- Must have strong computer skills
- Valid driving license with clean driving records
- Knowledge of construction equipment
Nice To Haves
- Excellent problem-solving skills
- Great attitude and high energy
- Excellent learning and training skills
- Can work independently or in a team environment
- Detail oriented with strong problem-solving skills
- The ability to manage multiple tasks despite frequent interruptions
- Strong orientation towards quality, safety, and continuous improvement
- Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support
- Hands-on knowledge of Genie product line is desirable
- Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products. (Computers, hand tools, digital devices)
- Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products
Responsibilities
- Identifies and resolves customer concerns with Terex AWP products
- Assists customers with their service training needs and information
- Assists engineering as requested with the improvement and development of AWP products
- Assists all customers with the safe and proper operation
- Assist with Terex Product Safety upon request
Benefits
- The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
