Product Support Specialist (Instrumentation & Process Controls)

Ametek, Inc. • Aurora, IL

2d

About The Position

AMETEK Level Measurement Solutions (LMS) is seeking a Product Support Specialist (Instrumentation & Process Controls), to provide front line product technical support for customers and sales reps by answering inquiries received via phone, email or from internal channels. Our Technical Support Specialists initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. Our products provide level, flow and volume controls for process industries and product brands include Magnetrol, Orion Instruments, SWI, and Drexelbrook.

In this role you will:

Process, prioritize, answer customer and sales representative’s emails and telephone calls providing world class service.
Troubleshoot product related issues.
Perform testing functions.
Prepare and monitor various documents sent to customers.
Enter and manage support cases into the business system related to customer inquiries.
Work directly and collaboratively with sales, product management, engineering, service, and other internal support to resolve and/ or escalate customer issues and concerns.
Work with quotations to help prepare technical bids.
Perform in-house product/ technical training for a variety of audiences including sales representatives, customers, and AMETEK LMS team members.

Requirements

• Bachelor's Degree or technical diploma in instrumentation, electronics, related field, or equivalent military training.
• 5 -10 years of experience providing technical support and/ or field service in the instrumentation industry (preferred).
• Excellent technical aptitude and electro-mechanical skill set.
• Excellent interpersonal, written, and oral communication skills.
• Ability to communicate effectively at all levels of the organization, with outside sales reps and with customers.

Nice To Haves

• Salesforce knowledge (preferred).

Responsibilities

• Process, prioritize, answer customer and sales representative’s emails and telephone calls providing world class service.
• Troubleshoot product related issues.
• Perform testing functions.
• Prepare and monitor various documents sent to customers.
• Enter and manage support cases into the business system related to customer inquiries.
• Work directly and collaboratively with sales, product management, engineering, service, and other internal support to resolve and/ or escalate customer issues and concerns.
• Work with quotations to help prepare technical bids.
• Perform in-house product/ technical training for a variety of audiences including sales representatives, customers, and AMETEK LMS team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level