Product Support Specialist [REMOTE within TX]
About The Position
Iteris is seeking two dedicated and customer-focused Product Support Specialists to deliver exceptional field service for Iteris solutions, including advanced detection and ITS (Intelligent Transportation Systems) equipment. This position offers an exciting opportunity to work hands-on with cutting-edge technology, providing vital training, troubleshooting, and programming support. The ideal candidate is a proactive problem-solver committed to excellence in customer service and technical expertise.
Requirements
- IMSA Level I Certification (or the ability to obtain) required
- Minimum of three (3) years of field-based technical support experience with traffic signal - ITS equipment (e.g., cabinets, controllers, detection systems).
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential
- Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role
- Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments
- Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement
- Must hold an acceptable driving record and be able to travel extensively
Nice To Haves
- IMSA Work Zone Safety certification highly preferred
Responsibilities
- Provide comprehensive on-site, and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devices
- Execute installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, emphasizing responsiveness and accountability
- Uphold high safety standards while working in and around roadways, including proficiency in the use of bucket trucks
- Foster strong client relationships by delivering professional, timely, and effective technical solutions
- Regularly travel (up to 50% overnight) to ensure optimal on-site project support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Education Level
No Education Listed
Number of Employees
251-500 employees
