Product Support Specialist
Highway Machine Co.•Princeton, IN
2d
About The Position
The Product Support Specialist supports sales strategy execution by maintaining strong relationships with assigned customers, identifying needs, and providing appropriate product solutions. This role also contributes to HMC’s commitment to superior products and services through technical, mechanical, engineering, and maintenance support.
Requirements
- Mechanical aptitude and technical understanding
- Strong communication and organizational skills
- Ability to balance sales support with hands-on mechanical tasks
Nice To Haves
- Industrial equipment or gear system experience preferred
Responsibilities
- Support existing accounts and assist with new business development
- Process RFQs, prepare quotes, and coordinate order fulfillment
- Identify customer needs and provide solution-based recommendations
- Participate in customer meetings and technical discussions
- Maintain accurate sales activity and opportunity reporting
- Assist with gearbox repair, diagnostics, and reverse engineering projects
- Support field service activities and inspections
- Operate measurement and inspection equipment
- Perform vibration analysis and basic mechanical troubleshooting
- Follow preventive maintenance and safety procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
