Product Support Specialist - Tulsa, OK

Roxtec Inc•Tulsa, OK

About The Position

Roxtec Inc. (www.roxtec.com) is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide. Job Summary The Product Support Specialist will work alongside our Segment Teams to provide a wide range of services to our customers (both internal and external) by assisting them with product questions, selection, maintenance, quotation, installation, training, availability, and ordering of Roxtec products and components. Accounts targeted include power, data centers, advanced facilities, rail infrastructure, heavy vehicles, process industries (mining, green hydrogen), and telecom.

Requirements

Strong written and verbal communication skills
Willing to travel domestically up to 15%
Negotiation and conflict management skills together with demonstrated experience in troubleshooting and problem-solving.
Intermediate level of computer skills in Microsoft suite of products, including, Word, Excel, PowerPoint, and Outlook
Ability to work independently with strong organizational skills and attention to detail.
High school degree or equivalent
Minimum of 1 year of experience in inside sales or customer service
Strong mathematical/technical/mechanical aptitude

Responsibilities

Provide technical support for engineered products and their applications.
Demonstrate a broad scope of product knowledge to ensure appropriate technical solution is applied accurately.
Make Product recommendations based on customer application requirements.
Review and confirm customer provided specifications to ensure the best product fit for application.
Consult with new customers in business development industries to establish industry requirements and determine the best product fit
Work with design and engineering to create custom solutions to resolve complex technical issues that fall outside the scope of standard products.
Work in conjunction with sales to ensure the best possible service: right product, on time, on budget, installed correctly.
Develop and maintain strong customer relationships across the sales pyramid and at every point of the sales process.
Manage CRM and ERP systems to execute inquiries for RFQ’s, products sourcing, services and solutions, price discrepancies, order tracking and delivery schedules.
Proactively communicate customer needs across departments to ensure positive customer relations are maintained.
Attend training, sales meetings, site visits, and trade shows as necessary.
Other duties as assigned

Benefits

401(k) Plan with Company Contribution: Enjoy the advantage of immediate vesting.
Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.
Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
Life Insurance: Company-paid coverage to provide added peace of mind.
Paid Time Off: Includes holidays, vacation, and personal days, tailored to your position.
Career Development Opportunities: We support your professional growth and advancement.
Education and Tuition Reimbursement: Programs available to further your education.
Flexible or Hybrid Schedules: Options available based on your position.
Climate-Controlled Workspaces: Our warehouse, fabrication, and shop areas are climate-controlled to ensure a comfortable and safe environment year-round.
Exciting Bonus Opportunities: This position is eligible for a bonus, calculated based on individual and company performance.