Product Support Specialist - Music Technology

Sweetwater Sound • Fort Wayne, IN

397d • Onsite

About The Position

The Product Support Specialist at Sweetwater Sound is responsible for providing technical support for music and audio technology gear to customers. This role requires a strong understanding of audio equipment and the ability to communicate technical concepts clearly to users of varying skill levels. The position is based in Fort Wayne, IN, and involves direct interaction with customers through various communication channels.

Requirements

• Expert knowledge of MIDI, Synths, and Audio Recording concepts including DAWs, signal flow, interfaces, etc.
• Expert working knowledge of Live Sound Engineering concepts and pro audio equipment including sound boards, signal flow, PA and backline products.
• Knowledge of musical instruments and other music gear including microphones, drums, keyboards, etc.
• Strong working knowledge of computer operating systems.
• Ability to communicate clearly and positively.
• Desire to pay close attention to detail, high level of organization, and the responsibility to promptly complete assigned tasks.
• Exceptional Customer Service experience.
• High School diploma or equivalent.

Nice To Haves

• Degree or Certificate in Music Technology or similar preferred.
• Significant experience troubleshooting live sound and recording studio issues.

Responsibilities

• Deliver service and support to customers via phone, email, and remote connection over the internet.
• Create and maintain records of customer service incidents.
• Work with numerous vendors to resolve a variety of issues.
• Stay current with system information, changes, and updates.

Benefits

• Opportunity for professional growth and development.
• Collaborative team environment.
• Access to state-of-the-art facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED