PRODUCT SUPPORT SPECIALIST - MIDDLEWARE

The Home Depot•Atlanta, GA

6d•$50,000 - $120,000

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: We are seeking a highly skilled Middleware Support Specialist to join our team. The ideal candidate will be responsible for managing and supporting various middleware technologies, ensuring efficient and reliable execution of business processes and IT operations. This role involves working with IBM Workload Automation, AMQ (Apache ActiveMQ), IBM MQ (WebSphere MQ), and other related tools and applications. Key Responsibilities: IBM Workload Automation (IWA/Grid): Job Scheduling and Orchestration Cross-Platform Support Workflow Automation Event-Driven Automation Resource Optimization Integration with Enterprise Applications Monitoring and Reporting Scalability and Flexibility Ensure IWA Infrastructure is correct and running Ensure Server Pre/Post Patching and validations are completed in Non-Production & Production Ensure Servers are linked to the Domain Managers Ensure Server Load is under threshold Ensure all JVMs are running Manage Log File sizes Enable/Disable Log level changes Messaging: AMQ (Store & Corporate Environment): Queue Monitoring Message reprocessing Patching support Broker, Camel Down infrastructure support Reprocess Error and DLQ messages Dashboard monitoring WMQ – WebSphere MQ/IBM MQ (Corporate Environment): Manage Queue Managers Provide Patching Support Reprocessing Error and DLQ messages Monitor Dashboard (Insight and Pulse) Utilize Tools: Webconsole, MQMon, MessageMover, Insight Dashboard, Pulse, QueueView, Qinventory, MyOps Dashboard ITX - IBM Transformation eXtender/EAI - Enterprise Application Integration: Ensure the infrastructure is running, reprocess PO/BOL/ASN and validations of transfer completed. Provide operation support including restarting ports, port bounces, and monitoring dashboards (Insight). Ensure Pre and Post Patching is completed Ensure Infrastructure and transfers are occurring. Tools: Looker and Insight Bizlink: Failed Transfer Operations support Locate Files Manual Poll/Cancel transfers GSCDI – Global Supply Chain Data Integration: Failed Job reprocessing Investigate and Remediate Data Rejection (e.g., POs/ASN/BON) Missing Files/Data Types of Data: Adjustments, Shipment, Receipts, Advance Shipment Notice (ASN), Inventory, Purchase Order (PO) Tools: Abinitio, TWS, Linux, Oracle, DB2 Printer Management: Store DC

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience in middleware support and management.
Strong knowledge of IBM Workload Automation, AMQ, IBM MQ, and related tools.
Excellent problem-solving skills and attention to detail.
Ability to work collaboratively with cross-functional teams.
Strong communication skills.
Must be legally permitted to work in the United States.
Must be eighteen years of age or older.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Nice To Haves

Experience with Linux/BSD, Oracle, DB2, and other related technologies.
Familiarity with enterprise applications and integration.
Experience in PowerShell, Bash, Linux command, Java, or Github.
Knowledge of monitoring and reporting tools.
Strong communication and interpersonal skills.
Professional technical communication and technical writing to increase Knowledge Base Articles

Responsibilities

IBM Workload Automation (IWA/Grid): Job Scheduling and Orchestration
Cross-Platform Support
Workflow Automation
Event-Driven Automation
Resource Optimization
Integration with Enterprise Applications
Monitoring and Reporting
Scalability and Flexibility
Ensure IWA Infrastructure is correct and running
Ensure Server Pre/Post Patching and validations are completed in Non-Production & Production
Ensure Servers are linked to the Domain Managers
Ensure Server Load is under threshold
Ensure all JVMs are running
Manage Log File sizes
Enable/Disable Log level changes
Messaging: AMQ (Store & Corporate Environment): Queue Monitoring
Message reprocessing
Patching support
Broker, Camel Down infrastructure support
Reprocess Error and DLQ messages
Dashboard monitoring
WMQ – WebSphere MQ/IBM MQ (Corporate Environment): Manage Queue Managers
Provide Patching Support
Reprocessing Error and DLQ messages
Monitor Dashboard (Insight and Pulse)
Utilize Tools: Webconsole, MQMon, MessageMover, Insight Dashboard, Pulse, QueueView, Qinventory, MyOps Dashboard
ITX - IBM Transformation eXtender/EAI - Enterprise Application Integration: Ensure the infrastructure is running, reprocess PO/BOL/ASN and validations of transfer completed.
Provide operation support including restarting ports, port bounces, and monitoring dashboards (Insight).
Ensure Pre and Post Patching is completed
Ensure Infrastructure and transfers are occurring.
Tools: Looker and Insight
Bizlink: Failed Transfer Operations support
Locate Files
Manual Poll/Cancel transfers
GSCDI – Global Supply Chain Data Integration: Failed Job reprocessing
Investigate and Remediate Data Rejection (e.g., POs/ASN/BON)
Missing Files/Data Types of Data: Adjustments, Shipment, Receipts, Advance Shipment Notice (ASN), Inventory, Purchase Order (PO)
Tools: Abinitio, TWS, Linux, Oracle, DB2
Printer Management: Store DC