Product Support Specialist - Automation & Technology

Epiroc • Harrisburg, PA

301d • $42 - $58 • Remote

About The Position

This Product Support Specialist role provides technical support regarding all drilling/material handling products and services, to meet growth initiatives with focus on improvement of customer satisfaction. Effectively communicating and working with all Epiroc groups while providing best in class technical support for all internal and external customers are critical to success. Great opportunity to get involved in the latest technologies surface and underground mining has to offer such as automation, telematics, drilling and battery/ electrification. Your chance to become a part of a world class equipment manufacturer leading the way in mining technology development. This role will be based in the US with possible international travel for training opportunities. The mining and construction industry has unique and interesting challenges one won't find in other professions. The work environment is all encompassing, from office attire based or in a rough and rugged environment in some of the most beautiful and pristine areas of the world. In all situations an emphasis on personal health and safety must be maintained. The work environment is commensurate with the mining and mineral extraction industries. This position is considered Safety Sensitive.

Requirements

• Suitable combination of related education and industry related experience is preferred.
• Credentialed technical abilities or abilities to achieve Epiroc technical credentials post-employment.
• Experience/proven knowledge of mining and technology applications.
• Industrial/commercial fluid power, mechanical, low voltage electrical, intelligent machine control, high precision navigation, autonomous/ remote operation, data collection/ offboarding and CAN Bus control systems along with working knowledge of diesel/ electric motors and rotary screw compressor systems would also be an advantage.
• Ability to complete Epiroc two level training certification in 30 days and 90 days respectively.
• Advanced computer skills with Microsoft Office suite, internet, file management as well as proven experience with company-based specialty software applications.
• A self-starter equally able to work with a team or independently.
• High level communication skills are an absolute must have, that include technical report writing, verbal and written methods.

Responsibilities

• Support of direct customers, company service centers and dealer network to meet, safety, technical, engineering and training support needs on all technology products for new equipment and aftermarket.
• Offer warranty technical support for dealers and service centers, emphasizing product improvement and vendor cost recovery of warranty expenses.
• Coordinate with the Epiroc USA aftermarket stakeholders to drive customer satisfaction and sustainable business relationships.
• Understand the application of the products and the ever-changing environmental challenges to the application design, requiring problem solving on an application design level to maximize machine performance.
• Maintain Epiroc quality, cultural and ethics standards through training and mentoring service center and dealer personnel with courteous and professional communication at all times.

Benefits

• Compensation: Although this job can be performed remotely, for candidates residing in certain states, the salary will range between $42.50 -$58.00 hourly incl geo diff.
• Health care eligibility - including medical, dental, vision, prescription and telemedicine.
• Wellness program.
• Employee discounts.
• Short and long-term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Employee Assistance Program.
• 401(k) plan.
• Direct deposit.
• Tuition reimbursement program.
• Paid Vacation.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods