The Benefits Product Team is an innovative group within Connected Commerce, focused on expanding Chase's business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated, personalized benefits experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits. As a Product Support Senior Associate within the Benefits Strategy & Operations team, you will collaborate with the Benefits' Strategy & Operations Manager to ensure successful deliverables, promote process improvements, and document enhanced ways of working. Your role will involve reinforcing Agile control standards, managing business controls, overseeing the Benefits' system profile, and supporting reviews of change records, policies, and audits. You will embody JPMorgan Chase values to foster psychological safety within the team and contribute to continuous improvement through routines, documentation, coordination, and oversight.