Product Support Sales Representative - Power Systems

Milton CAT•North Syracuse, NY

2d•$55,000 - $65,000

About The Position

Are you passionate about helping customers keep their equipment running at peak performance? Milton CAT is looking for a Product Support Sales Representative to join our Power Systems team. In this field-based role, you’ll help customers reduce operating costs and minimize downtime by promoting Caterpillar parts, preventative maintenance, and repair solutions. You’ll serve as the primary liaison between customers and Milton CAT, driving sales and building long-term relationships across your assigned territory. Salary Range: Base range $55,000 – $65,000, plus bonus. Company vehicle, computer and cell phone provided. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement – available to FT employees with 1 year+ of service Employee Assistance program (EAP) Additional supplemental offerings and discount programs Employee Referral Program This job description is not intended to be all-inclusive. Additional duties may be assigned as needed.

Requirements

High school diploma required; associate degree or trade certification preferred.
3–5 years of experience in generator or heavy-duty equipment support
Proficiency with Microsoft Office and CRM software
Excellent written and verbal communication skills
Strong communication, problem-solving and organizational skills.
Ability to work independently and travel within territory including overnight stays
Willingness to work after hours when needed to support customers
Valid driver’s license with a clean driving record

Nice To Haves

Sales or territory management experience
Knowledge of Caterpillar products
Experience with diesel/gas engines or generator-related business

Responsibilities

Build strong relationships with key decision-makers.
Promote all Milton Cat product support offerings, including service agreements and upgrades.
Develop strategic account plans to grow territory sales
Provide guidance on equipment maintenance and service options
Maintain customer profile and competitor intelligence
Meet targets for sales, profits, units, and close ratios
Maintain CRM records and verify machine population annually.
Support customers after hours when needed.
Participate in business and trade events; maintain membership in trade organizations
Sell and manage Customer Value Agreements (CVA) and Long-Term Service Agreements (LTSA)
Manage and sell services including: Fuel polishing Transfer switch and generating testing Load bank testing Panel upgrades and replacements