Product Support Representative III
FIS Global•Saint Petersburg, FL
6d
About The Position
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
Requirements
- Prior banking experience with Credit experience
- Strong analytical, organizational and time management skills
- The ability to work independently
- You are an excellent communicator and strong problem-solver
Nice To Haves
- Knowledge of FIS products a plus
Responsibilities
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
- Provide in-depth product support and researching client issues.
- Troubleshoot problems with equipment or software applications and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
