Product Support Representative III
About The Position
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact in their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS? About the job Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
Requirements
- Background in finance, trading, or securities
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Excellent communication skills, both written and verbal.
Nice To Haves
- Familiarity with Python (bonus).
- Prior experience in a client-facing support role preferred.
Responsibilities
- Responding to client tickets via email and ticketing system.
- Handle customer inquiries and resolving support issues
- Troubleshooting technical and functional issues.
- Reviewing application logs and debugging issues.
- Reading and interpreting Python code to assist in issue resolution.
- Replicating client-reported issues in a mirrored environment.
- Collaborating with internal teams.
- Providing in-depth product support and documenting recurring technical issues.
Benefits
- Opportunities to innovate in fintech.
- Tools for personal and professional growth.
- Inclusive and diverse work environment.
- Resources to invest in your community.
- Competitive salary and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
