Product Support Representative I

FIS

1d•$24 - $39

About The Position

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: As a Product Support Representative, you will work with FIS clients to provide in-depth product support with excellent customer service. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. About the team: Our team is a transaction network. Much of our work is through email and phone calls. Superb customer service is our highest priority.

Requirements

Prior banking or client service experience.
Strong analytical, organizational and time management skills
The ability to work independently
Excellent communication and strong problem-solving skills
Knowledge of FIS products a plus
Recent Technical Background is a plus
Flexibility to work weekends.
Eligible for overtime pay.

Nice To Haves

FINRA Series 7 and Series 63 ~ Please note: If you do not have either of these, you must be willing to take the tests with a passing score within the first 90 days of employment.

Responsibilities

Handle customer inquiries and resolving support issues such as transaction inquiries and mutual fund order processing.
Provide in-depth product support and research client issues.
Troubleshoot problems with software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.