Product Support Manager

Pape Material Handling • Sacramento, CA

424d • $90,000 - $130,000

About The Position

The Product Support Manager at Pape Material Handling is a leadership role responsible for overseeing parts and service sales operations at the Sacramento branch. The position focuses on managing workflow, setting goals, forecasting sales, monitoring expenses, and maintaining customer relations to ensure exceptional service and operational success.

Requirements

• Prior successful management experience in a capital retail goods operation.
• Experience in goal setting, budgeting, and personnel management.
• Demonstrable successful marketing and sales experience.
• Proficient in Microsoft Office suite and other computer skills.
• Strong leadership skills and mindset.
• Excellent communication and customer relations skills.
• Valid driver's license with a good driving record.

Responsibilities

• Direct and oversee parts and service sales operations at the Sacramento branch.
• Manage appropriate levels of work in process and establish communication of goals.
• Forecast sales and required inventory levels to meet customer demands.
• Monitor expenses and maintain staff levels to optimize operations.
• Coach team members to enhance performance and customer service.
• Maintain strong customer relations to ensure satisfaction and loyalty.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave & Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees