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The successful candidate will be responsible to facilitate mining distributor and customer success by identifying and driving the resolution of Komatsu mining product issues, managing key relationships at Komatsu factories and distributors, serving as the local proponent for the Technical Service Information (TSI) process, providing technical support for new mining equipment installations, serving as the proponent for the mining product warranty process, and providing product support training to distributors. Location: Canada and/or the United States. Shift: 5x2 remote. Travel: Up to 50%.