Product Support Manager, Industrial Tools

Herc Rentals • Charlotte, NC

88d • $80,000 - $90,000

About The Position

A Herc Product Support Manager will drive revenue within their designated territory by developing business relationships and providing customer solutions for our industrial and commercial-focused customers' tool rental needs. They are subject matter experts and consultants for internal and external customers in the application of our tool fleet of pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation product lines. They shall also provide consultant expertise building solutions for integrated onsite and mobile tool rooms as part of the ProResources division of the company.

Requirements

• Bachelor’s degree preferred
• Proven track record with a minimum of 5 years of outside sales experience within the industrial tools and/or rental industry
• Ability to engage in natural verbal interaction with customers
• Ability to follow up with customers in a timely manner
• Able to walk into unfamiliar environments and adjust rapidly to the setting
• Attention to detail
• Multi-Tasking individual who uses project management skills to accomplish goals
• Customer service focused
• Must react to changing business needs
• Works and communicates effectively with all levels of the company
• Solid and proven computer skill set (knowledge of MS Office is preferred)

Nice To Haves

• Basic knowledge of Microsoft Word and Excel Programs
• Ability to communicate effectively and efficiently
• Demonstrated interpersonal skills
• Dependability
• Attention to detail
• Work Efficiently - Increase activity, meet and qualify as many accounts as possible – numbers game
• Be Effective - Intense effort into qualifying opportunities, do this better than anyone
• Follow up - Target precisely and focus on 'ideal' customers we are most likely to win
• Be Accessible – Our customers require 24/7 response
• Be Visible – Be an outspoken advocate of the Brand. Become the most sought-after salesperson on your regional teams.
• Communicate – Be proactive and initiate sales activities with Sales Reps and Branch/District Managers

Responsibilities

• Demonstrate active participation in Herc Rentals' Safety Culture, always prioritizing the safety of team members and customers alike
• Increase ProResources brand revenue contribution within assigned geographic area
• Create and implement strategic sales plan to grow revenue
• Work with internal region staff to drive results on targeted sales strategies
• Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth
• Assist with the preparation and negotiations of contract bidding and renewals
• Create and deliver customer educational presentations
• Assist Division and Region with product-specific fleet management
• Create toolroom solutions, coordinate mobilization, and conduct on-site meetings
• Coordinate marketing efforts to increase internal and external brand awareness
• Support all team members
• Learn and follow all company procedures and protocols

Benefits

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• 401(k) plan with company match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts
• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees