TP ICAP-posted 3 months ago
$95,000 - $100,000/Yr
Full-time • Mid Level
New York, NY

Liquidnet Americas is looking for a mid-level ‘Front Office Support’ representative to provide top level service to our business and customer base. The role requires an organized and motivated self-starter with an intuitively high-level of customer service, technical expertise to support an expanding business and experience in a similar-sized support operation within a bank, brokerage, or trading platform. Located within the front office and facing-off directly to traders, sales reps, quants, quant developers, the candidate must be comfortable translating business requests into the appropriate technical actions or changes, which will require a solid understanding of common equity algorithms and workflows. The successful candidate will thrive in a complex technical environment that is undergoing significant change and actively contribute to the supportability enhancements of the system using prior experience and ideas. This will utilize a strong technical skillet (FIX, Linux, database (SQL, or Oracle), and network troubleshooting) and a positive ‘can do’ attitude.

  • Provide daily application support and troubleshooting for clients and internal trade desks using proprietary tools, escalating issues to development teams as necessary.
  • Address client customization requests within algorithmic trading systems and ATS platforms.
  • Analyze and resolve issues related to order routing, trade flow, and post-trade processes.
  • Manage team communication channels, queues, and mailboxes to ensure timely and prioritized action on requests.
  • Adhere to incident and problem management procedures, analyzing trends and patterns.
  • Assist in product testing and project-related tasks.
  • Work within a shift Rota to provide support coverage for the Americas from 7 AM to 6 PM.
  • Contribute to the 'follow the sun' support model by collaborating with global teams in APAC and EMEA for pre-market health checks.
  • Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected.
  • Occasionally work weekends for major upgrades or out-of-hours testing.
  • At least 3 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider).
  • Solid application support experience within a Linux environment.
  • Excellent working knowledge of the FIX protocol.
  • Strong understanding of US/Canadian Equity market structure, mechanics and electronic trading flows.
  • Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc).
  • Automation and scripting experience.
  • Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing.
  • Proven experience of supporting Windows Server environments.
  • Experience in troubleshooting network problems: i.e. firewall and routing problems.
  • Automation and scripting experience (PERL, Python, Powershell, Bash etc).
  • Knowledge of DevOps principles and workflows, including collaboration with Development teams.
  • Experience with automation tools (Ansible, Puppet etc).
  • Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.
  • Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
  • Exposure to client/venue technical FIX onboarding.
  • Experience supporting message-based architecture (Solace, Tibco, MQ etc).
  • Experience with industry-standard monitoring tools (ITRS, Prometheus or similar).
  • Working knowledge of at least one buy-side or sell-side Order Management System.
  • Understanding of common industry algorithms (VWAP, TWAP, IS, POV etc).
  • Familiarity with industry-standard monitoring tools (e.g., ITRS).
  • ServiceNow, Control-M and Elastic (ELK stack) familiarity.
  • Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis.
  • Annual Salary: $95,000-$100,000
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