Product Support Escalation Team Member
SOMFY•South Brunswick Township, NJ
259d•Hybrid
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About The Position
Technical Support Escalation Team Member will have a focus on supporting motorized products and controls, including interior and exterior products such as shades, awning automatic gate systems, bollards, and pergolas. This role is responsible for providing expert-level technical support, assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products. In addition to the above stated interactions, a Technical Support Escalation Team Member will also have responsibilities related to receiving and initializing escalations.
