Product Support Engineer

Emerson Electric • Round Rock, TX

263d

About The Position

If you are an Engineering professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based out of our Emerson Innovation Center in Austin, TX, you will combine your technical expertise in industrial automation communications, networking, infrastructure, and cyber security to provide a high level of technical support to our customers across a variety of industries and engage with their Information Technology to ensure seamless deployment of our products. This is a highly visible role, supporting Emerson's Automation products and solutions. Additionally, you will play a meaningful part in driving global initiatives that support our strategic growth in the process control industries. Join us!

Requirements

• Bachelor's degree in Engineering, Computer Science or related STEM degree.
• 5 years of experience with Emerson's automation systems and complimentary products.
• Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base.
• Legal Authorization to work in the United States - sponsorship will not be provided for this role.

Nice To Haves

• Master's degree in Engineering, Computer Science or related STEM degree.
• 7 years of experience with Emerson's automation systems integrating with Edge & Cloud systems.
• Subject Matter Expert with one or more technology disciplines represented within Emerson's automation products and solutions.

Responsibilities

• Provide support for Emerson's Automation products and solutions.
• Resolution of automation system issues relating to communications, networking, infrastructure, and cyber security.
• Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions.
• Provide feedback to our Product Marketing & Technology teams regarding end user requirements.
• Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.
• Create Knowledge Base Article content to inform the field about Product Information.
• Develop the ability to generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.

Benefits

• Flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs.
• Variety of medical insurance plans, with dental and vision coverage.
• Employee Assistance Program.
• 401(k).
• Tuition reimbursement.
• Employee resource groups.
• Recognition programs.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree