Product Support Engineer

Teledyne Technologies-posted 11 days ago
Full-time • Entry Level
El Segundo, CA
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Teledyne Controls is seeking a Product Support Engineer to join our team. In this role, you will serve as a subject matter expert for assigned products within our suite, providing comprehensive technical support to customers and internal stakeholders. From onboarding and training to troubleshooting and documentation, you’ll be the go-to resource for ensuring optimal product performance and customer satisfaction. You’ll also act as the internal customer voice during engineering design reviews, translating field feedback into actionable insights to enhance the user experience.

  • Plan and execute on-site equipment installations, ensuring compliance with testing protocols and operational readiness.
  • Train customers on equipment usage and maintenance procedures, fostering confidence and self-sufficiency.
  • Deliver engaging technical presentations that showcase deep product knowledge.
  • Provide advanced troubleshooting and technical assistance to engineers, technicians, and customers.
  • Lead resolution efforts for complex technical challenges with a proactive and collaborative approach.
  • Respond promptly to customer inquiries via phone and email during standard business hours.
  • Travel domestically (15–20%) and internationally (10–15%) for installations, training, and industry events.
  • Develop and maintain technical documentation, including Service Bulletins, User Guides, and Component Maintenance Manuals (CMMs).
  • Support the Repair Facility by offering guidance on returned products and repair processes.
  • Verify customer entitlements under active Support License Agreements and escalate discrepancies to Customer Administration.
  • Demonstrate a solid understanding of electronic systems and avionics principles.
  • Remain available outside normal hours for urgent customer needs, AOG calls, or critical deadlines.
  • Bachelor’s degree in Science, Technology, Engineering, Math, or Aeronautical discipline.
  • 1–3 years of relevant experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience using CRM helpdesk tools to manage and resolve technical cases.
  • Must be a US Person (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).
  • Familiarity with programming languages such as Microsoft SQL, Java, JavaScript, C#, C++, or Python is highly desirable.
  • Background in Avionics, Aviation, or Aerospace specifications, processes, and materials.
  • Experience with cloud-based CRM platforms (Salesforce, Oracle, SAP, Microsoft CRM).
  • Working knowledge of Teledyne software tools: DFDAU, FDIMU, AGS, AirFASE, GBAT.
  • Ability to interpret electronic schematics, bills of materials, and engineering drawings.
  • Understanding of industry standards such as ARINC 645, 641, 835.
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