Product Support Engineer (Onsite)

RTX•Monroe, NC

4d•$66,000 - $130,000•Onsite

About The Position

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Monroe’s Engineers report to the site Engineering Manager and support all site functions; resolving production stoppages and ensuring repairs are completed in accordance with customer and regulatory requirements. The ideal candidate is a relationship builder, collaborative, organized and possesses the ability to communicate effectively and professionally with all levels of the organization. Proactive problem solving is essential, so the candidate must not be afraid to deal with ambiguity and management of change. The ability to digest and analyze information quickly and accurately is critical, as it sound judgement and unwavering drive for problem resolution. Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! WE ARE REDEFINING AEROSPACE.

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
Experience in fabrication, operations, installation and/or repair of mechanical and electrical products
Hands on experience with Electrical/Mechanical troubleshooting

Nice To Haves

Willing and able to adapt to a safety focused environment and strictly observe company/state/federal policies
Experience in the design and maintenance of modern control systems
Business acumen and knowledge with continuous improvement / lean tools and practices.
3+ years engineering experience
Strong teamwork and collaborative with other functional groups
Effective oral and written communication skills

Responsibilities

Supports shop activities by providing technical clarity on repair manuals.
Supports other operations functions as required to facilitate product repair
Utilize systemic problem solving to drive process improvements and troubleshoot issues related to product and test equipment
Develop plans for inspection, tear down, fault isolation, and lead local investigations related to product discrepancies
Use engineering principles to design fixtures/tools to enhance or aid production
Identify problems and conduct root cause analyses to determine corrective actions and validate solutions
Coordinate implementation of Component Maintenance Manuals, Service Bulletins, Service Letters, and other technical data
Ability to be flexible (change priorities as needed), hands-on, analytical and intuitive
Must be able to provide technical support for multiple repair shops across a variety of product types
Develops and partners with technicians to provide technical training
Support facility’s cost control goals through improvement projects
Conduct routine maintenance and calibration of site equipment
Update and develop site technical data to support product repairs and machine maintenance

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child, and elder care services
Teladoc Medical Experts, second opinion program
And more!